What have holiday shoppers just told us about their buying habits, purchase decisions, and payment preferences? How can retailers respond to the needs, preferences, and behavior of their customers? 

• Why brands still struggle to get it right with their online channels
• Why in-store retail shopping still matters
• How to combat shopping-cart abandonment
• Individualization trends in retail, banking, travel and more

Get industry-specific insights:

Retail – Why brands must have an omnichannel strategy and better individualization to guide the entire customer journey. 

Banking – What financial institutions are doing right, where they can improve, and how to boost already-good satisfaction scores.

Travel – On land and in the air, customers’ choices abound. What our findings reveal about travelers’ engagement and payment preferences.