Talking at customers won’t get you far. One-sided, spray-and-pray messages will just get them to reach for the blacklist button. In this session, discover why engaging banking customers in omnichannel conversations that evolve with them—wherever, whenever, and however—will lay the foundation for continuous conversions.
Key takeaways:
- Why traditional communication is no longer effective
- How banking CX has evolved and what strategies and solutions should be used to engage customers
- How to embed your bank services to ecosystem partners and fintechs
Mani Gopalaratnam
CEO and CTO,
Resulticks
Mani Gopalaratnam
CEO and CTO,
Resulticks
In his three decades of executive leadership in the technology and innovation space, Mani has demonstrated his extensive expertise in digital transformation and big data solutions across a broad spectrum of industries. In his role as Resulticks CEO, he leads the executive team in developing and executing business, product, marketing, and customer support strategies. As the company’s chief technology officer, he helps guide the design of the Resulticks solution's architecture, implementation approaches to the market, and application within client business environments. Prior to joining Resulticks, Mani served as chief technologist for DXC Technology, HP Enterprise, and CSC.
